Refund & Cancellation Policy

1. Overview

Every new workspace starts with a 30-day free trial (100 credits, no payment details needed), so you can try the Creator Studio before you pay. Because our tools use paid AI and GPU resources each time they run, this policy is designed to be fair to creators while covering those costs.

2. Credits for Failed Jobs

If a job fails or you cancel it before it finishes, the credits it used are returned to your balance automatically. You do not need to ask.

3. Subscription Refunds

If you are not satisfied with a paid plan, you can ask for a refund within 14 days of the payment, as long as you have used less than 20% of that period's credits. A refunded payment also removes the credits it gave you, and a full refund ends the plan.

4. Cancelling

• USD plans (Paddle, Lemon Squeezy) renew automatically. Cancel before the renewal date to avoid the next charge; your plan stays active until the end of the period you paid for.
• BDT plans (SSLCommerz, bKash) are paid one period at a time and never renew automatically, so there is nothing to cancel. The plan simply ends unless you pay for another period.

5. Non-Refundable Payments

• Credit packs once any of their credits have been used.
• Automatic renewals that were not cancelled before the renewal date, once credits from the new period have been used.
• Payments for accounts closed for breaking our Terms of Service or Copyright Policy.

6. How to Request a Refund

Email [email protected] from your account's email address with the payment date and the transaction or invoice number. Approved refunds go back to your original payment method, usually within 5–7 business days, depending on the payment provider. Your statutory rights as a consumer are not affected.